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Terms of Use

Thank you for visiting This site is owned and operated by Colon Tours S.L of Address: Calle de Juan de Austria, 10, Madrid (Sótano B). Postal code: 28010.

Please read these Terms of Service (“Terms”) carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using the City secreto Platform, you agree to comply with and be bound by these Terms. Please read it carefully.

These terms of use (the "Terms of Use"), together with our privacy policy (the "Privacy Policy"), apply to any use of the Website. Visitors of the Website ("User" or "you") may use the Website only on condition that they accept the Terms of Use and read and understand the Privacy Policy.

Any further use of the Website or any part of it means you have read and understood the Terms of Use and the Privacy Policy, and agree to be bound by all parts of the Terms of Use.

City secreto may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by City secreto. Your continued use of after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Last Updated: August 5, 2020 Thank you for using City secreto!

No warranty:

While City secreto tries to ensure that the information in or through the Website is accurate, it does not provide any warranties, express or implied, in relation to its correctness, completeness, current, reliability, suitability for any purpose or otherwise (including for any information provided by third parties).

City secreto may change, add or remove information on the Website and its structure and functions at any time at its sole discretion, without specifically informing of any such change, and without removing outdated information or characterizing it as such. City secreto may also block Users from accessing the Website or parts of it, or requires certain conditions to be fulfilled for such access.

City secreto does not provide any warranties, express or implied, in relation to the availability of the Website or its functions, that the Website is free from defects, or that the Website and the infrastructure on which it runs is free from viruses and other harmful software. Moreover, City secreto does not guarantee that information available on the Website has not been altered through technical defects or by unauthorized third parties. 


Provision and Accessibility of Services
Subject to this Terms of Use, City secreto may either offer to provide the Services by itself or on behalf of the Operators, as described in further detail on the City secreto website. The Services that have been selected by you on the City secreto website are solely for your own use, and not for the use or benefit of any third party.

The term "Services" includes but is not limited to the use of the City secreto website, any Services offered by City secreto by itself or on behalf of the Operators on the City secreto website. City secreto may change, suspend or discontinue any Services at any time, including the availability of any feature, database or content.

City secreto may also impose limits or conditions on certain Services or restrict your access to any part or all of the Services without notice or liability. City secreto does not guarantee that the Services will always be available or uninterrupted. City secreto will not be liable to you if for any reason the Services are unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Services.

You are also responsible for ensuring that all persons who access the Services through Internet connection are aware of this Terms of Use and other applicable terms and conditions for the Services, and that they comply with them. If you link to the City secreto website, City secreto may revoke your rights to so link at any time, at City secreto’s sole discretion. City secreto reserves the right to require prior written consent before linking to the City secreto website.

Intellectual property rights:

As between you and City secreto, the Website is and remains protected by copyright and/or any other intellectual property rights (including protection granted through unfair competition law). You acquire no rights in the Website, and in any names, trade names, and distinctive signs of any nature (including trademarks) published on the Website.

You may access and view the Website, but not incorporate it into other websites, and not copy, present, license, publish, download, upload, send or make it perceptible in any other way without our prior written consent.


Booking Experiences, Events and other Host Services:

You should carefully review the description of any Experience, Event or other Host Service you intend to book to ensure you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness or other requirements which the Host has specified in their Listing.

At your sole discretion you may want to inform the Host of any medical or physical conditions, or other circumstances that may impact your and any additional guest’s ability to participate in any Experience, Event or other Host Service. In addition, certain laws, like the minimum legal drinking age in the location of the Experience, Event or other Host Service, may also apply.

You are responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to your participation in an Experience, Event or other Host Service. Before and during an Experience, Event or other Host Service you must at all times adhere to the Hosts’ instructions.
You may not bring any additional individuals to an Experience, Event or other Host Service unless such an individual was added by you as an additional guest during the booking process on the City secreto website.

Pricing & Payments:

Prices shown on City secreto website are per person unless otherwise stated. What is included is stated specifically on each page under the section “What to bring & important info”.
Unless otherwise specified, prices do not include any local taxes, charges or fees.

Prices do not include (unless stated otherwise) – gratuities to the guide, food and beverages and transportation. Gratuities are at your discretion.

To use the payment functions of City secreto, the user has to register. The user has to enter correct payment information and update the details immediately in the event of changes. City secreto can reject the payment method specified by the user. The user will be notified of the payment methods permitted for the respective service during the order process.

Upon the authorization of the payment, the user consents to his/her payment information being used for the collection of payments by the creditor. City secreto reserves the right to make the use of the payment function of City secreto dependent on a check of the credit rating of the user.

Additional Charges City secreto reserves the right to require payment of fees or charges for any Services offered by City secreto. You shall pay all applicable fees or charges, as described on the City secreto Platform in connection with such Services selected by you.

Modifications to Charges City secreto reserves the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on the City secreto Platform. Your use, or continued use, of the Services offered by City secreto following such notification constitutes your acceptance of any new or revised fees or charges.

Cancellations & Refund:

Should you need to cancel a tour or experience we are happy to either switch you to another tour or experience, providing you give us 1-day (24 hours) notice, we are happy to issue a full refund.

Bad weather does not constitute a valid reason for your cancelling a tour, unless you receive a communication from us that considers the weather conditions too adverse to run the tour.

We reserve the right to cancel a tour or experience should the guide be taken ill, due to lack of demand. or should circumstances arise that make the operation of a tour or experience impossible. If we cancel a tour or experience we will offer you the choice of either switching to another date or tour or experience or of receiving a full refund.

Liability of City secreto:

City secreto is not liable for any damage or harm caused by any third party services such as transportation services, food and beverage services, or damages caused by or contributed by the user on the tour or experience.

If City secreto has not assumed a corresponding contractual obligation by means of an explicit agreement with the user, it is not liable for the realization of corresponding agreements with Suppliers in line with the booking request of the user.

Without explicit agreement or an assurance of this kind, City secreto is not liable for defects in the performance of the service and personal or material damage incurred by the user in connection with the travel service provided, concerning the services provided.

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